FAQs and SAQs
FAQs and SAQs
These pest control service FAQs (frequently asked questions) were put together so you know what to expect from a pest control service.
How Does the Initial Service Work?
First, we’ll conduct a comprehensive survey of your home to get a read on the situation. There’s a lot that goes into a treatment plan for each home, so we need to take into account as much as possible. This process can take a while – longer than you might think – so we ask that you vacate the home for up to four (4) hours while we conduct the survey.
Even if you didn’t request it, we treat the exterior of your home by removing spider webs, implementing traps and bait, and placing materials down to prevent pests from congregating.
Must we be home when the Service Technician arrives?
You only need to be there for the initial service treatment. From that point on, we only treat the exterior of your home – and we perform that regardless of whether you are home or not.
Inside Service (Guaranteed year-round, at no extra charge)
While we are confident our initial interior treatment will prevent pests from entering your home, sometimes they sneak in despite our best efforts. If that happens, we will perform another treatment on a mutually agreed appointment date at no extra charge.
Service is available from 7:30AM-4:30PM Monday-Friday, 52 weeks a year (excluding holidays).
Is it necessary to return within a month to start our Regular Service?
It is. While our initial service will eliminate all full-grown pests, we still need to return a month later to treat all the ones that were still in pupal or developmental stages at the time. We’ll do this within 30 days of our initial service date – and from that point on, we’ll return every other month to keep up with our treatment plan.
Exterior Service (performed every other month)
Depending on what type of pests specifically need to be treated and what time of year it is, we’ll use different tools and methods. We’ll use strategies that take rainy days into account, and we’ll pay extra attention to spots where pests have taken up long-term residence. From that point on, we’ll drop by every other month to reinforce the barrier we’ve put down.
Will there be a reduction of my service fee if the Bell Service Technician cannot treat a locked area on a regular service call?
If we can’t treat a locked area during our service call, the service will still be guaranteed, and we’ll arrange a later date to return and treat the missed area – at no extra cost to you!
Will Bell Pest Control service termites and flying insects?
No. Unfortunately, our pest barrier isn’t designed to eliminate termites, and the barrier doesn’t come into contact with flying insects.
Will rain affect the pest service?
It won’t, and rain actually helps our treatment become more effective. We use a material that activates when it comes into contact with rain. It gets soaked up into the soil, preventing all kinds of pests from invading your home – ants, crickets, earwigs, sowbugs and plenty of other pests will be stopped in their tracks.
What about possible problems between services?
In the event that pests start popping up in your home in-between service dates, don’t hesitate to give us a call! These sporadic incidents can become a much bigger problem if left unchecked, so get in touch with us as soon as possible so we can get rid of the pests before they spread.
If, for whatever reason, you’re not totally and completely satisfied with the service we provide, we’ll perform a retreatment at no extra charge to you. Guaranteed!